Customer-focused Call Center Support

This generation of consumers is more informed and selective with its purchasing, information, and service needs than those in years past. Customers prefer to interact with and do business with organizations that put them at ease and make convenience and customer service a priority.

We handle complex customer interactions positively, effectively, and professionally.

When a customer reaches out to a service provider, it is a critical moment – a defining moment. Whether with questions, feedback, queries about usage, complaints, or praise, the interaction must be handled appropriately so that customers feel a sense of satisfaction.

Your satisfaction and worry-transfer are our number one priority. When you partner with V-Tech, we immerse ourselves in your culture and gather a deep understanding of your brand image and service offerings. This enables our highly skilled and certified customer service representatives to handle complex customer interactions positively, effectively, and within defined quality controls.

Our Call Center Support Services include:

• In-house or client specific contact center support
• CIAC and ICMI Certified Contact Center Professionals
• Industry-leading call quality monitoring
• Inbound sales and order taking/processing
• Customer relationship management (CRM)
• Loyalty programs
• Multi-tiered contact handling channels
• Social media support
• Advanced automated web-based, self-serve options
• Adverse event, complaint handling, and escalations

V-Tech also provides a robust communications platform to support our customer service representatives. From telephone, e-mail, live chat, and advanced call routing, to our voice mail capabilities, we have the CRM tools and technology that allow our representatives to handle customer interactions with ease and professionalism.