| V-Tech supports the dynamic government financial components of Federal, State and Local government. We have proven experience with requirements analysis, data modeling, security analysis, software design and development, infrastructure and networks. V-Tech's accounting professionals support accounts receivable, accounts payable and audits for government departments and Boards of Education. Our expert staff draws upon industry knowledge, technology expertise and real world hands-on experience to design and deliver secure and flexible solutions for current and emerging financial services trends. Whether supporting data modeling and security analysis for HUD's Integrated Financial Management Improvement Project (HIFMIP) or providing outsourcing support for tax processing for the District of Columbia, V-Tech consistently demonstrates "Excellence at Work."
A V-TECH CASE STUDY - THE FFIEC CALL CENTER
We know that as agency budgets are reduced or re-prioritized, government agencies will be called upon to maintain and improve both internal and external customer service and satisfaction, and maximize operational efficiency. Government managers who utilize assets more effectively and deploy resources where they will have the greatest impact will continue to contribute significantly to achieving their Agency's mission, despite resource constraints.
The Federal Financial Institutions Examinations Council (FFIEC) Call Center is representative of how we accomplish our mission, exceed our client's expectations and add value while allowing government managers to effectively deploy resources.
The Mission of the FFIEC Call Center is to, "Ensure customer satisfaction and Central Data Repository (CDR) mission accomplishment by resolving problems at the appropriate organization level."
The goals of the CDR Call Center are:
- Provide CDR end users at 8,100 member banks with a single Point of Contact for personnel with the knowledge, skills and ability to answer questions and resolve CDR problems.
- Track problems through resolution and provide constant feedback to the customer throughout the problem resolution process.
- Use a call distribution switch, problem tracking system, and a web-based knowledge-base to provide quality customer service, track problems through resolution, and to record and disseminate lessons learned.
- Leverage technology to achieve service excellence and "right-sizing" of the call center.
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