| At V-Tech, our call centers and help desk services stand ready to assist you and your customers during any challenge. We provide a transparent, seamless interface so that your customers always believe they are speaking with a representative from your enterprise, rather than a third-party provider. So, whether you need back-up support for your agents or a turn-key approach, V-Tech can provide a customer-focused help desk and call center solution to meet your specific needs. |
| Through our help desk and call center services, we offer: |
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Professional Customer Relationship Management (CRM) agents and managers to support calls for issues ranging from health to housing and urban development, to product recalls, to new system implementations and roll outs. Using your unique greeting and salutation, our CRM agents deliver timely, correct, and meaningful responses to your callers |
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A diverse multilingual staff |
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Multi-tiered services for in-house or customer-located support; |
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Flexible inbound/outbound support hours, either 24x7x365 or as required to meet your needs (be it overflow or overnight and weekends) |
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Comprehensive reporting packages |
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Remote silent monitoring |
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Expertise in call tracking and trouble ticket software. |
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Advanced, automated web-based help self-service options |
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RealDialog responds with an exact and immediate answer or provides the specific place in a document or web page where the answer resides. If it needs more detail, it engages the user in an in-depth, two-way dialog. And if it is unable to address the question, it can seamlessly escalate to a live service representative with the conversation history intact. |
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| V-Tech provides a robust communications platform to support CRM agents. From telephone, e-mail, live chat, and advanced call routing, to our voice mail capabilities, we have the CRM tools and technology that allow agents to document customer interactions and assist with problem resolution. In addition, we have systems which enable agents to access scripts and responses to FAQs and more detailed system-specific questions. |
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| V-Tech stands ready to provide a customer-focused helpdesk and call center solution to meet your specific needs. |
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