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V-Tech Solutions mirrors Excellence at Work through its constituent relationship management services. V-Tech serves as the first point of contact for clients by providing access to mission critical information, processing requests and solving constituent problems. By operating as the constituent-facing organization for clients, V-Tech empowers local, state and Federal governmental agencies to function with state-of-the-art technology that effectively increases dissemination of pertinent information while decreasing costs. Proven ROI provides our clientele with the opportunity to communicate efficiently with our holistic suite of management tools.

V-Tech has instituted complete constituent relationship management solutions from concept development to implementation and rollout. Our clients have leveraged V-Tech's powerful suite of tools and resources to provide their constituents access to real-time solutions and relevant information.
Click here for more for tools that we currently use.
Our CRM toolsets include:
   
Organizations are moving toward self service in order to strengthen customer interactions and achieve economies of scale by reducing costs associated with live agents. According to research conducted by the Purdue Center for Customer Driven Quality, many, highly effective call centers are using non-telephone channels, including Web and e-mail, at an increasing rate. The best contact centers handle about 25 percent of their contacts through self-service tools, according to Purdue's most recent survey. Of those contacts, 33 percent occur through interactive voice response (IVR) systems and 15 percent come through company Web sites.
At V-Tech we provide access to mission critical information, process requests and solve constituent problems.

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